You can book accommodation with us in different ways. The main rule is that the booking rules of the channel you use apply to the booking. The most common ways to book are:
In the event of any discrepancies with the text below, the booking rules apply, which you will have the opportunity to read in connection with the booking.
We cooperate with Gotland Promotion AB, a subsidiary of Destination Gotland AB. When booking online, it is their booking conditions that apply. Via Gotland Promotion you can also book cancellation protection.
You are welcome to call or email us if you want help with your booking. Bookings are then made directly in our system and not via our partner Gotland Promotion. When booking via email or phone, the booking policy below applies.
Sometimes a group subscribes to the entire Grey Goose, but it is you who book and pay for the room. In this case, you will receive a direct link where you book. There are also other occasions when a direct link is used, such as booking directly via Google. When booking via a direct link, the booking policy below applies.
This booking policy applies when booking by email, phone or direct link. When booking through our partners, their booking conditions apply.
Your booking is confirmed as soon as it is paid. We accept most credit cards. You can also choose to pay via Klarna. You are responsible for reading the booking confirmation and making sure the information is correct, and for contacting us promptly if anything is incorrect.
If we cannot provide you with a room as agreed, you have the right to receive an equivalent or better room within the hotel at no extra cost.
If you have to cancel, the following applies:
We aim to provide the booked rooms as confirmed, but we reserve the right to refuse accommodation if there are no available rooms for valid reasons such as technical problems, or force majeure. If we are unable to provide the booked accommodation, we are obliged to notify you without delay and offer alternative accommodation if possible.
If all or part of your booking cannot be delivered in accordance with the booking confirmation and no replacement can be arranged, whose differences with what you booked are so small as to be of no significance to you, e.g.: – you are not entitled to a refund. room in the same or similar class, you have the right to cancel. You will receive a full refund, less the value of any parts of the booking that you may have missed. already had time to use. Grå Gåsen i Burgsvik AB is not responsible for any additional costs or damages that the guest may experience due to non-availability, including but not limited to flight or boat changes, lost working days or other consequences.
If you have any complaints, please make them immediately so that we can rectify them on the spot. We want your stay with us to be magical. If you have not sought rectification and therefore we have not had the opportunity to rectify any shortcomings, you cannot claim compensation afterwards.
All hotel room rates are for two adults. In rooms where extra beds can be accommodated, there is always a charge for extra beds. This also applies to family rooms.
Children under 3 years old stay free of charge in their parents’ bed. It is also possible to book a baby/travel cot for children up to 15 kg.
Children over three years old stay in an extra bed. This includes breakfast, sheets, towels, bath towels, etc. A fee is charged per day. When booking two children in a room, the sofa bed is made for two.
The most suitable rooms for families with children are our family rooms and poolside rooms. Extra beds are also available in the North and South Suites.
Our hot tubs are mainly for adults and children over 15 years old.
Smoking is allowed outdoors in designated areas. Guests who choose not to comply with these regulations are obliged to compensate the hotel for cleaning costs incurred during decontamination and any loss of income.
You are welcome to bring your pets to our hotels. There is an additional cleaning fee for pets. This is booked and paid at the time of booking for rooms where pets are allowed. Pets are not allowed in the Grey Goose Villa’s public areas, but are welcome in the restaurant, subject to availability. Animals are not allowed to sleep in our beds in the hotel rooms. If they do, the hotel will charge a fee for cleaning costs incurred.
If you have special dietary requirements (special diet), pets or adaptation of the interior for accessibility reasons, we would like you to indicate this at the time of booking and we will try to help to the best of our ability. We always have lactose-free and gluten-free options and generally avoid serving nuts.
For group bookings or arrangements for eight or more people, our general conditions for group bookings apply. Please download the PDF for details.
